Graduate Service Desk Technician

Role: Graduate Service Desk Technician
Location: Winchester, Hampshire
Salary: Competitive + Benefits

About Accelerator
For over a decade Accelerator has been delivering Hosted IT and telecoms solutions to a wide variety of SME and commercial clients across the UK. We currently support 1000’s of users across our portfolio of services, many of whom are high-profile commercial property agents. Accelerator manages traditional and modern hosted IT and telecoms infrastructure that is needed for our clients to work seamlessly either in their office or remotely.

Who we are looking for
We are looking for a dynamic and highly motivated individual to join our growing service desk / field support team. A good sense of humour and a willingness to get stuck in is important at Accelerator. The ideal candidate should be motivated, resourceful and driven for success with a keen interest in furthering their personal and professional development. This is an amazing opportunity to gain valuable business experience in a rapidly developing industry with a fast-growing local business.

Responsibilities
• Effectively communicate with end users to find and fix problems and answer their questions.
• Assist clients with installation, configuration, and ongoing usability of supported hardware and software.
• Tracking work in progress whilst recording issues and solutions.
• Conduct proactive maintenance to prevent issues before a user experiences them.
• Support internal departments with their operational requirements.

Responsibilities
• Effectively communicate with end users to find and fix problems and answer their questions.
• Assist clients with installation, configuration, and ongoing usability of supported hardware and software.
• Tracking work in progress whilst recording issues and solutions.
• Conduct proactive maintenance to prevent issues before a user experiences them.
• Support internal departments with their operational requirements.

Full training on our portfolio of services will be given to the successful candidate

Please submit your CV and a short covering letter to recruitment@accelerator.uk.com