As Travel agents dealing with different time zones with business travellers, families and individuals, you need to move with the times and may need 24/7 access whether working from the office or home.
Even when a dust cloud overhangs and hits, you need to be well prepared and able to service your customers to maximise revenue and make sure they come back time after time. We have an enterprise level architecture which makes your life easier and allows you to compete in any scenario for a fixed monthly or quarterly fee.
- We enable you to access your email or files through a PC or web access or mobile device from where ever you are.
- We enable you to access your money making booking systems from any where.
- With our archiving solutions we enable you to quickly access fully audited historical detail that you can act fast on for that demanding traveler – confirming what you said and when you said it.
- Using a state of the art telephony solution your customers can contact you from anywhere and, if they leave a voicemail, you can get it through your email enabling you to respond quickly.
- We can enable you to take calls from anywhere, as if you are in the office, without forwarding – meaning you can meet your clients service needs.
- We can switch on call recording by user so you can monitor what is going on and check you have completed what you said you did in real time.
- We can connect multiple offices together so you can transfer calls, emails and other data without keeping a client holding on or losing them.