Acceptable Use Policy

This Acceptable Use Policy is incorporated by reference in your Order for Mail Services. Capitalised terms used in this Acceptable Use Policy and not otherwise defined shall have the meaning given in the Master Services Agreement.

Accelerator may block mail that violates this Acceptable Use Policy. In addition, your Services may be suspended or terminated for violation of this Acceptable Use Policy in accordance with the Master Services Agreement.

Enquiries regarding this policy should be directed to

Bulk Mail

You may not use your Mail Service to send Bulk Mail. Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction.

You may not use a third party other than an authorized partner to send Bulk Mail that references a Mail Service email address or that has a Mail Service return email address.

You may not intentionally use your Mail Service for the purpose of receiving bulk email from others. For example, you may not submit any Mail Service email address to a “Safelist” or “Free for All” (FFA) list.

Mail messages sent to other users within your domain names hosted on the system are not Bulk Mail.

Unsolicited Mail

You may not send unsolicited email. Email is unsolicited if you have no pre-existing relationship with the recipient, unless the recipient has published or otherwise provided or his or her email address in a manner which implies consent to receive the email.

Message Source

You may not obscure the source of your email in any manner, including by intentionally omitting, forging, or misrepresenting messages headers or return addresses.

Offensive Content

You may not use the Mail Services to distribute content or links to content that Accelerator reasonably believes:

You may not send email of any kind to a person who has indicated that they do not wish to receive it.


You may not probe, scan, or test Accelerator’s systems for vulnerabilities. You may not violate or attempt to violate Accelerator’s security measures. You may not use Accelerator’s services to probe, scan or test a third party’s systems for vulnerabilities, or to violate or attempt to violate a third party’s security measures. Examples of security violations are: (i) attempting to access data not intended for your use; (ii) attempting to log into an account that you are not authorized to access; (iii) attempting to obtain services you have not paid for (including Accelerator Services); (iv) attempting to discover another person’s authentication information; and (v) interfering with another user’s use of the Services.

You must use reasonable security precautions in connection with your use of the Services, such as a desktop virus scanner and firewall. If your Service is exploited by a third party, Accelerator may suspend your Services until the vulnerability is addressed. For example, Accelerator may suspend your Mail Service if you are distributing a virus, even if you are unaware that you are distributing a virus.

System Abuse

You may not use the Mail Services in a way that creates technical disturbances for other Accelerator customers or for the Accelerator systems generally. In addition:

Email Abuse Complaints

Complaints from email recipients and third party abuse agencies (e.g. SpamHaus or Spamcop) shall be deemed proof of the facts stated therein unless you provide compelling evidence to the contrary. Accelerator shall have the right to terminate your Mail Service if we receive excessive or repeated complaints from your email recipients, regardless of whether you are in breach of this Acceptable Use Policy or are otherwise at fault.


Accelerator may terminate your Services if your email address or related IP number(s) is/are blacklisted by any third party, or Accelerator is retaliated against as a result of your email, regardless of whether you are in breach of this Acceptable Use Policy or are otherwise at fault.

Third Party Mail Marketing

You may not use your Mail Service to send Bulk Mail (defined above) except via a mail marketing service that we have approved in advance. You must comply with the CAN-SPAM Act of 2003 and other laws and regulations applicable to bulk and commercial mail. In addition, you must meet all of the following requirements:

These requirements apply to distribution lists created by third parties to the same extent as if the list were created by you.

You may not use a third party email service that does not practice similar procedures for all of its customers.

Accelerator may test and otherwise monitor your compliance with these requirements and may require you to seek advance approval for any Bulk Mail. Accelerator may throttle your mailing if your Bulk Mail is generating excess bounced messages.