We are here to support you from installation to the day-to-day use of our products and services. We understand the need for a quick resolution to any fault and our Service Desk is there to help you each step of the way through any issue, however large or small. Their personable approach and remote tools make it quick and simple – just how it should be.
All of our services are monitored at data centre and network level 24x7x365, and our Service Desk scrutinises developments in real time to provide proactive reports. If any incidents so arise, they can be managed and dealt with instantly before they escalate. Using our remote access technology, the vast majority of issues can be solved immediately. Where any issue cannot be solved remotely our service engineers will be on site as per our Service Level Agreement with you.